Terms of Service
Last updated: September 26, 2026
Welcome to Rakhimov Enterprise LLC (DBA Gold Hands), operating the brand "Handyman Gold Hands" ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at handymangoldhands.com (the "Site") and the handyman services we provide (the "Services"). By accessing our Site, booking or paying online, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.
1. Services
Handyman Gold Hands provides professional handyman and home repair services in and around Miami, FL; Austin, TX; Atlanta, GA; Philadelphia, PA; Charlotte, NC; Washington, DC; Chicago, IL; Tampa, FL; Baltimore, MD; Raleigh, NC; Dallas, TX; Houston, TX; Los Angeles, CA; San Diego, CA. Our services include, but are not limited to, Household Repairs, Furniture Assembly, Painting, Plumbing, Electrical, TV Mounting, Drywall Repair, and general handyman work.
All services are performed by trained technicians covered by our general liability insurance (see Section 15). The specific scope, timeline, and pricing for each project will be discussed and agreed upon before work begins.
2. Estimates and Pricing
We provide free estimates for all projects. Estimates are based on information provided by the customer and a visual assessment of the project scope. Final pricing may vary from the initial estimate if the actual scope of work differs materially from what was originally described or assessed.
Any price changes will be communicated to the customer and approved before additional work is performed. Starting prices listed on our website represent the minimum cost for basic versions of each service and serve as a general guide only. Flat prices for the Half Day and Full Day blocks, the hourly rate for Hourly Handyman bookings, and prices for membership plans are the prices shown on the Full Day Handyman and Membership pages at the time you book or request them; parts and materials are not included unless stated.
AI chat assistant. The chat assistant on our Site is an automated tool that answers from our published prices and service information. Its replies are estimates and general information, not a binding quote, appointment or contract; a dispatcher confirms the price and the time window before work is scheduled. If the assistant states anything that conflicts with these Terms or our published prices, these Terms and the published prices control.
3. Scheduling and Cancellations
3.1 Regular appointments
Appointments can be scheduled by phone or text at +1 (786) 788-8714, through the forms or chat on our website, or online at handymangoldhands.com/book. We strive to offer same-day and next-day availability when possible.
If you need to cancel or reschedule an appointment, please notify us at least 4 hours in advance. Repeated no-shows or last-minute cancellations may result in a cancellation fee of up to $50.
3.2 Online Half Day / Full Day / Hourly bookings
When you book a Half Day or Full Day block or Hourly Handyman time online, you choose the date(s) and start time from our live availability and pay the full amount at booking (see Section 4.2). Hourly Handyman time is sold per hour with a 2-hour minimum; if you buy more hours than fit in one visit, your first visit takes place on the date and start time you choose and our dispatcher schedules the remaining hours with you. Your booking is confirmed when payment succeeds. If we cannot assign a technician for your date and area, our dispatcher will call you to offer another date and, if none suits you, refund the payment in full. Tasks must be discussed and approved before the appointment; work that requires a license, permit or inspection, structural work, custom builds and materials are not included, as described on the Full Day Handyman page. Customer-initiated cancellations and reschedules of paid bookings follow Section 3.1; to move or cancel a paid day, contact us at +1 (786) 788-8714 as early as possible.
3.3 Membership and pack visits
Please give at least 24 hours' notice to move a membership or pack visit without losing it. Late cancellations or no access to the property may use up that visit under the terms we send with your confirmation. If we need to cancel, we will reschedule or refund the affected visit. A monthly plan visit must be used within its month: a visit not used expires at the end of that month and does not carry over. Pack visits are valid for 12 months from the date of purchase; pack visits not used by then expire. Unused minutes from a monthly plan visit cannot be split into a separate visit.
4. Payment Terms
4.1 General
Payment is due upon completion of the work unless otherwise agreed in writing or paid in advance online. We accept major credit and debit cards, Zelle, Venmo, Cash App, and cash; companies can be invoiced per job or monthly. For projects exceeding $500, we may require a deposit of up to 50% before work begins, with the balance due upon completion.
If payment is not received within 30 days of service completion, the outstanding amount may be subject to a late fee of 1.5% per month and may be referred to a collections agency.
4.2 Online payments (Stripe)
Online payments on our Site are processed by Stripe on a secure Stripe-hosted checkout page; we do not see or store your full card number. Prices shown for online booking, packs and memberships are for labor. A 5% card processing fee is added to every online card payment and is shown before you pay. No sales tax is added to online payments for labor. Refunds, where due under these Terms, are returned to the original payment method.
4.3 Packs and memberships
Prepaid packs (Pack 6 and Pack 12) and monthly plans (Home Care, Home Plus) are described on the Membership page and bought directly on our Site: you choose a pack or plan, we check that your ZIP code is in our service area, you pick your first visit date and start time, and you pay online. A pack is a single payment (pack price plus the 5% card processing fee, Section 4.2); it does not renew automatically. Each pack visit is 2 hours, and visits may be combined into a longer day when the schedule allows. Pack visits are valid for 12 months from the date of purchase; visits not used by then expire (Section 3.3). If you change your mind within 30 days after buying a pack, you may request a refund of the visits you have not used, including the card processing fee paid on those visits; after 30 days, and for visits already used, a pack is not refundable.
A monthly plan is a Stripe subscription. Your first payment (plan price plus the 5% card processing fee) is charged immediately at checkout, and the plan then renews automatically every month at the price and fee shown at checkout, until canceled. You may cancel future renewals at any time online, with no call needed, using the "Manage or cancel your membership" link on your confirmation page, which opens a secure Stripe Customer Portal page where you cancel or update your card yourself; you may also contact us at +1 (786) 788-8714 or [email protected] to cancel. Cancellation takes effect at the end of the current paid period. You may request a refund for a completely unused current period before its visit starts. A visit used, or forfeited under the late-cancellation or no-access rules in Section 3.3, does not qualify for this standard refund.
If we fail to deliver the agreed service, contact us for a resolution. Extra time added to a visit is billed at the pack rate of $80 per hour (in 30-minute increments, when available); parts and materials and approved shopping or delivery are billed separately with your approval. A pack or plan is planned maintenance within the agreed scope; it is not emergency coverage or a certified home inspection. Your applicable consumer rights always apply.
5. Workmanship Warranty
We stand behind our workmanship — the labor our technicians perform. If something we installed or repaired comes loose, fails, or was not done correctly because of our work, contact us within 30 days of service completion — or within the longer warranty term printed on your estimate or booking confirmation, if any — and we will return to redo that work, or refund the labor for that task, at no additional charge. Our promises on every job are described on our Guarantee page.
The warranty covers the labor and craftsmanship of the work we performed. It is not a guarantee of any outcome or result that depends on conditions outside that work, and does not cover: water intrusion, drainage, leaks, humidity, flooding, a low threshold or other conditions we did not create and cannot control; the surrounding structure, walls or fixtures we did not build, and the performance of any appliance, device or product; materials, products or parts supplied by the customer; manufacturer defects (handled under the manufacturer's warranty); and damage from misuse, normal wear and tear, pests, acts of nature, pre-existing conditions, or work by others after our service. Nothing in this section expands our liability beyond the price paid for the work performed.
Materials and products installed by us carry their respective manufacturer warranties. Handyman Gold Hands is not responsible for defects in third-party products, including products supplied by the customer.
6. Customer Responsibilities
By engaging our services, you agree to:
- Provide accurate information about the project scope and conditions
- Ensure safe and reasonable access to the work area at the scheduled time
- Disclose any known hazards, including but not limited to asbestos, mold, or structural issues
- Secure pets and valuables in areas away from the work zone
- Obtain any necessary permits or HOA approvals for the work, unless agreed otherwise
7. Limitation of Liability
To the maximum extent permitted by applicable law, Handyman Gold Hands's total liability for any claim arising out of or relating to these Terms or our Services shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.
In no event shall Handyman Gold Hands be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or the theory of liability.
We carry general liability insurance. In the event of property damage caused by our negligence, claims will be handled through our insurance provider.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Handyman Gold Hands or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from any content on this Site without our prior written consent. You may not use automated tools to scrape the Site, submit forms, or interact with the chat assistant, except for search engine indexing.
9. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Handyman Gold Hands. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Accessing these links is at your own risk.
10. Indemnification
You agree to indemnify, defend, and hold harmless Handyman Gold Hands, its owners, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in any way connected with your use of our Services or your violation of these Terms.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association. Nothing in this section limits any rights you have under the consumer protection laws of the state where the services were performed that cannot be waived by agreement.
Before initiating arbitration, both parties agree to attempt to resolve any dispute informally by contacting the other party. If the dispute is not resolved within 30 days, either party may proceed with arbitration.
12. Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Site or Services after any changes constitutes acceptance of the new Terms. We encourage you to review this page periodically.
13. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
14. Entire Agreement
These Terms, together with our Privacy Policy, your booking confirmation or membership terms, and any project-specific agreements, constitute the entire agreement between you and Handyman Gold Hands regarding the use of our Site and Services.
15. Scope of Services, Licensing and Insurance
Handyman Gold Hands provides general handyman services under the handyman exemptions of the states where we operate (for example, Florida Statutes Chapter 489 in Florida). We perform minor home repair and improvement tasks that do not require a state-licensed specialty contractor.
Work that exceeds the statutory threshold or requires a licensed specialty contractor (such as licensed plumbing, licensed electrical, roofing, HVAC, structural work, or general contracting) will be referred to or subcontracted to appropriately licensed professionals. We do not hold a state contractor license.
Handyman Gold Hands carries general liability insurance for your protection; a certificate of insurance is available on request. We operate under a workers' compensation exemption and put a workers' compensation policy in place when a commercial contract requires it.
16. Right to Cancel
Under the FTC Cooling-Off Rule and similar state laws (in Florida, the Home Solicitation Sale Act), consumers have a 3-business-day right to cancel contracts of $25 or more that were solicited and signed at their home. If you enter into such a contract with us, you may cancel it within 3 business days of signing by providing written notice to Handyman Gold Hands at the address listed below.
This right to cancel does not apply to services you requested yourself (including online bookings and membership requests you initiated) or to emergency repairs.
17. SMS / Text Messaging Terms and Conditions
17.1 Program Owner
The SMS / text messaging program described here is owned and operated by Rakhimov Enterprise LLC (DBA Gold Hands), Sunny Isles Beach, FL, USA.
17.2 Opt-In
By providing your mobile phone number on a form on our website (contact and quote forms, online booking, membership request, job application) AND checking the unchecked SMS consent checkbox displayed next to the form, you expressly consent to receive calls and recurring SMS / text messages from us about that request at the number you provided. The checkbox is required to submit the form, because we cannot schedule or price a job without contacting you; it covers messages about your request only, never promotions. Reply STOP at any time to stop texts.
17.3 Types of Messages
Messages you may receive include, but are not limited to: appointment and booking confirmations and reminders, technician arrival notifications and updates, estimate / quote follow-ups, service completion and satisfaction surveys, membership and payment notifications, and other service-related communications.
17.4 Message Frequency and Cost
Message frequency varies based on your service activity (typically 1–5 messages per active service request). Message and data rates may apply according to your wireless carrier's plan. We do not charge for the messages themselves.
17.5 Opt-Out and Help
You may opt out of receiving SMS messages at any time by replying STOP to any message we send you. You will receive a one-time confirmation message that you have been unsubscribed and will not receive further messages from this program unless you opt back in. For help, reply HELP, email [email protected], or call +1 (786) 788-8714.
17.6 Consent Is Not a Condition of Service
Your consent to receive SMS messages from Rakhimov Enterprise LLC (DBA Gold Hands) is not a condition of purchasing any goods or services. You may choose not to receive SMS messages and still receive the full handyman services we offer. You may call us at +1 (786) 788-8714 or email us at [email protected] as alternative ways to schedule and communicate.
17.7 No Sharing of Mobile Information
No mobile information (including the phone number you provide for SMS and the consent record itself) will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For full details on data handling, see our Privacy Policy, Section 8.
17.8 Supported Carriers
Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
17.9 TCPA Compliance
This SMS program is operated in compliance with the federal Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and the rules of The Campaign Registry (TCR). Your opt-in consent record is retained as required by applicable law.
18. Contact Information
If you have any questions about these Terms, please contact us:
- Rakhimov Enterprise LLC (DBA Gold Hands)
- Sunny Isles Beach, FL
- Phone: +1 (786) 788-8714
- Email: [email protected]